ok so i was having the issue of the endless movie loop before server down. i fixed by uninstalling and reinstalling. then down time happened. i was able to get on after down time but it would show endless movie loop then crash 30 secs into it then i would hit play again and it would play correctly. but lastnight it wouldnt go past endless movie loop then crash and i tried 17 times. i went on live chat help he tryed to help and he couldnt figure it out he had me check if aa and glyph was in exception list for virus protection and firewall which i did and no help. so last night a really good gm emailed me and was responding to my emails within an hour of me sending. went through alot of options such as opening and closing ports and updating my firmware on modem and everything and nothing worked. so i did what i was dreading and factory restored my pc and before i downloaded any of my programs i installed glyph and installed aa again and still didnt work then i did all the options they said to do again just incase they was reset after factory restore and still dont work. i dont know what to do anymore. its not modem or internet cause my wife is on the game right now on her pc and we have the same modem and all that. any suggestions or ideas would help soooo much thank you.